Term and condition of responsibility every delivery through PLE courier and cargo:

A. DAMAGE

Claim of damages should be informed in 3 day since the date of shipment receipt by consignee with proves attached as photos. Consignee should contact the agent who do the delivery as soon as possible after discover that there was damages happen to the shipment so the agent could give the respond immediately and make sure that the claim can be processed or not.

If the fault comes from our company, the replacement will be FREE of CHARGES, but the first delivery charges have to pay.

B. LOST

If the fault comes from our company, then we will replace it suitable with the standard contract of carriage maximum US$ 20.00 or appropriate with the value from commercial invoice.

C.INSURANCE

If there is value of commercial invoice more than US$ 100.00, and you would like to insurance the shipment trough PLE, please write down your insurance premium on the insurance column on the PLE airway bill.

D. DELAYED

If the fault comes from our company during more then 10(ten) workdays late, the shipment fee will be had discount 5%. Example of delay that is not responsibility:

1. Public Holiday

2. Force major

3. Week end

4. Custom process

5. Bad address

6. Consignee Move

7. Consignee Not Available

8. Hold for payment duty tax

9. Processing assistant document from consignee

10. Out of service area